***How is sent my order ?
Your order is sent by the carrier “La poste” in recommended colissimo. You can follow it by logging into this web page with your tracking number : http://www.colissimo.fr/particuliers/home.jsp
***How can i know my ring size ?
The easiest way to know your size is to go to measure your finger to a jeweler to be sur about it.
***Why not to provide a printable ring sizer ?
We do not want to provide a printable ring sizer because your printer can range from a few millimeters and the selected size could then be wrong.
***The ring ordered is not in my size what’s happening ?
We can put your ring at the right size. However be careful : after buying an updated size is charged 15 euros plus the cost of returning (10 euros for France and 18 for Europe and the rest of the world) for a total of € 25 for France and 33 € for Europe and the rest of the world.
*** Where do i send you my jewel for an exchange / a reparation ?
Jewelry will be returned to our workshop in paris:
36 rue réaumur
You will notice precisely and clearly the return address and the reason of your sending.
***I wear my ring every day and the plating is deteriorating, what can i do ?
All our jewelry is « life-guaranteed ». Just send them to us at this address :
36 rue Reaumur
You will bear the cost of returning your jewelry.
*** Where are the Adeline Affre jewelry made ?
All our jewelry is made in France and specifically in Paris in the 3rd district
***Is it possible to go directly to buy a jewel at your studio ?
Yes it is possible if we are here and have a little bit of time. To know it, send us an email at : firstname.lastname@example.org
We will agree on a date together.
***I bought a product in your « outlet » section or during the sales and I want a refund, is it possible ?
Outlet jewelry or saled jewellry will not be refunded but you may have a credit or exchange within a period of 7 days from dated receipt.
A question hasn’t be answered in our FAQ ?
Do not hesitate to contact us at this address: email@example.com